Mobile App Privacy Policy

Welcome to The Jab Lab. This Privacy Policy applies to the services, facilities, and mobile application (the “App”) provided by The Jab Lab, a boxing club located in Abu Dhabi, United Arab Emirates (“we,” “our,” “us”). The App is available for download on the Apple App Store and Google Play Store.

We are committed to protecting your privacy and handling your personal information in a safe and responsible manner. This Privacy Policy explains what personal data we collect, how we use and share it, and your rights regarding your data. This policy should be read in conjunction with our Terms and Conditions.

By using our App and Services, you consent to the data practices described in this policy.

1. Information We Collect

Upon registration, we collect information on-site at The Jab Lab gym to provide and improve our services. The types of information we collect are:

1.1. Information You Provide Directly

• Personal and Contact Information: Name, age, weight, gender, email address, and phone number provided during registration.
• Health and Medical Information: Information you provide on your Medical Form regarding health conditions or fitness levels relevant to your training.
• Photo/Video Consent: Your explicit consent choices regarding the use of your image or likeness during your training at the gym in our promotional materials.
• Information from Minors: For members under 18, a parent or legal guardian must provide all required information and consent on their behalf.

1.2. Information Collected Automatically

• Performance Data: We track performance metrics such as punches thrown, speed, and hits, particularly for our technology-enhanced packages. This data is collected via our proprietary and various third-party performance-tracking systems.
• Device and Usage Data: When you use our App, we automatically collect technical data through Firebase services (e.g., Google Analytics, Performance Monitoring). This may include device identifiers (e.g., installation IDs), IP address, device type, operating system, and App usage patterns. This data is used to measure performance, improve reliability, and provide core functionality.

1.3. Information from Third Parties

• Payment Information: We use a third-party payment processor, currently Stripe, to handle payments for our services. We may change our payment processor in the future. We do not store or retain your credit card information. Your payment data is handled directly by the processor under its respective privacy policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Services: To set up and manage your membership, track your training progress, and provide access to our facilities and the App.
• To Communicate with You: To send you important information about your membership, updates to our services, and promotional offers if you have opted in to receive them.
• For Health and Safety: To be aware of any health conditions that may affect your ability to safely participate in our activities.
• To Generate Performance Reports: To create and share monthly progress reports for members on specific technology-enhanced packages, which may be generated using tools such as Microsoft Power BI.
• For Research and Development: To analyze usage data and feedback to improve our App, services, and customer experience.
• For Internal Operations: Upon registration, our internal team receives a notification for administrative and enrollment purposes.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With Service Providers and Partners

We share data with third-party partners who assist us in providing and improving our services. These include:

• Technology and Data Partners: For app analytics, performance monitoring, and data storage (e.g., Firebase by Google) and for recording and storing performance metrics (e.g., various performance-tracking technology providers).
• Payment Processor: Currently Stripe, for processing payments.
• Business Intelligence Tools: Such as Microsoft Power BI for internal analysis and report generation.

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

For Legal and Compliance Reasons

We may disclose your information to authorities if required by law, to enforce our Terms and Conditions, or to protect the rights, property, or safety of The Jab Lab, our members, or others.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, or as required by applicable laws and regulations. If you delete your account, all associated personal and performance data will be permanently removed.

6. Children’s Privacy

We are committed to protecting the privacy of children. We offer services to children aged 7 and above. We do not knowingly collect personal information from children under the age of 18 without explicit consent from a parent or legal guardian. Parents/guardians are required to provide all enrollment details at the gym and agree to our data practices on behalf of their child. If you believe we have collected information from a minor without proper consent, please contact us immediately.

7. Your Rights

In accordance with UAE law, you have the following rights regarding your personal data:

• Right to Access: You can request access to the personal information we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete information.
• Right to Deletion: You can request the deletion of your personal information, subject to our legal and contractual obligations. You can also permanently delete your account and all associated data at any time through the App.
• Right to Object: You can object to the processing of your personal information under certain circumstances.

To exercise these rights, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy within the App and on our website with an updated “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: info@thejablab.ae
• Phone: +971 54 991 0376

This Privacy Policy is designed to comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.